Online-Shop: Informationen


Here you can find common information about shopping in our online shop.

Payment methods

Currently we accept the following payment methods:
  • PayPal
  • Wire transfer (to our German bank account)

Delivery

All products are delivered electronically. After your order has been activated, you get an email containing login details (customer no, password) for our customer portal. The customer portal contains information about your software licenses (e.g. license number, serial number, license key) and allows you to download the ordered products.

Orders placed by new customers will normally be reviewed and activated within a few hours after we receive your payment. In exeptional cases, order activation may take up to 24 hours.

Licenses ordered by existing customers are available immediately after payment is done.

Money-back guarantee

We offer a money-back guarantee for every order. In case you are not satisfied with the product you ordered or it does not work as excepted, you can cancel your order within 14 days and we will refund the full order amount. Your purchase is absolutely risk-free!

In case the product does not work as excepted on your webspace/server, we would be happy if you contact us first. In most cases, technical issues can be fixed by our support within short time.

If you want to utilize the money-back guarantee and request a refund, please contact our support team. After refund, your license will be revoked and you are not allowed to use the product any more.

Contact

If you encounter questions, please do not hesitate to contact our support team. We are happy to help.